:root{
  --ink:#10141a;
  --muted:#68707a;
  --line:#e9e5df;
  --paper:#fbfaf7;
  --card:#f2f1ee;
  --red:#e21b23;
  --red-dark:#b80f18;
  --cream:#f4efe7;
}
*{box-sizing:border-box}
html,body{margin:0;background:linear-gradient(180deg,#ece9e4 0%,#f7f4ef 100%);font-family:-apple-system,BlinkMacSystemFont,"SF Pro Display","Segoe UI",sans-serif;color:var(--ink)}
body{min-height:100vh}
button,input,textarea{font:inherit}
button{cursor:pointer}
.app-shell{width:min(100%,460px);min-height:100vh;margin:0 auto;background:var(--paper);box-shadow:0 20px 70px rgba(0,0,0,.14);position:relative;overflow:hidden}
.brandbar{position:sticky;top:0;z-index:5;display:flex;justify-content:center;align-items:center;padding:calc(18px + env(safe-area-inset-top)) 22px 14px;background:rgba(251,250,247,.92);backdrop-filter:blur(18px);border-bottom:1px solid rgba(0,0,0,.04)}
.brand{text-align:center;line-height:1}
.brand-sos{font-weight:800;color:var(--red);font-size:34px;letter-spacing:.01em}
.brand-divider{height:3px;width:42px;background:var(--red);border-radius:3px;margin:4px auto 6px}
.brand-cabinet{font-size:15px;font-weight:650;letter-spacing:.28em;padding-left:.28em}
.ghost-icon{position:absolute;left:18px;bottom:17px;border:0;background:transparent;font-size:22px}
.screen{display:none;padding:26px 22px calc(38px + env(safe-area-inset-bottom))}
.screen.active{display:block;animation:fade .22s ease}
@keyframes fade{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.eyebrow{font-size:12px;letter-spacing:.22em;color:var(--muted);font-weight:700;margin:0 0 10px}
h1{font-size:38px;line-height:1.03;letter-spacing:-.035em;margin:0 0 14px}
h2{font-size:30px;letter-spacing:-.03em;margin:0 0 22px}
.subtle{color:var(--muted);line-height:1.55;font-size:16px}
.hero-copy{padding:12px 0 16px}
.service-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:14px 0 24px}
.service-card{border:1px solid var(--line);background:linear-gradient(180deg,#f8f7f4,#efede9);border-radius:18px;padding:22px 12px;min-height:124px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;font-weight:650;color:var(--ink);box-shadow:0 7px 18px rgba(22,24,27,.04)}
.service-card:active{transform:scale(.985)}
.service-icon{font-size:28px;color:var(--ink)}
.trust-row{display:flex;justify-content:space-between;color:var(--muted);text-transform:uppercase;font-size:10px;letter-spacing:.12em;border-top:1px solid var(--line);padding-top:18px}
.back{border:0;background:none;padding:0 0 22px;color:var(--muted);font-weight:600}
label{display:block;font-weight:650;font-size:14px;margin-bottom:16px}
textarea,input{width:100%;border:1px solid #ddd8d2;border-radius:13px;background:white;padding:14px 14px;margin-top:8px;outline:none;color:var(--ink)}
textarea:focus,input:focus{border-color:#b9b1a8;box-shadow:0 0 0 3px rgba(30,30,30,.05)}
.upload-box{border:1.5px dashed #cfc9c2;border-radius:16px;min-height:116px;display:flex;flex-direction:column;align-items:center;justify-content:center;background:#f6f4f0;color:var(--ink)}
.upload-box input{display:none}
.upload-box span{font-size:16px}
.upload-box small{margin-top:4px;color:var(--muted);font-weight:500}
.photo-list{display:flex;gap:8px;flex-wrap:wrap;margin:-4px 0 18px}
.photo-chip{background:#ece9e4;border-radius:11px;padding:8px 10px;font-size:12px;color:var(--muted)}
.label-title{font-size:14px;font-weight:650}
.segmented{display:grid;grid-template-columns:1fr 1fr 1fr;gap:8px}
.urgency{border:1px solid #ddd8d2;background:#f4f2ef;border-radius:13px;padding:14px 7px;min-height:67px;font-size:13px}
.urgency.active{border-color:#ef7d82;background:#fff0f1;color:#c4161d}
.primary,.secondary{width:100%;border-radius:15px;padding:16px 18px;font-weight:750;font-size:16px}
.primary{border:0;color:#fff;background:linear-gradient(180deg,#ef2029,#ca121b);box-shadow:0 10px 20px rgba(202,18,27,.18);margin-top:10px}
.secondary{border:1px solid #d9d4ce;background:#f0eeea;color:var(--ink);margin-top:18px}
.notice{background:#f0eeea;border-radius:14px;padding:14px;color:var(--muted);font-size:13px;line-height:1.4;margin:8px 0 14px}
.optional{color:var(--muted);font-weight:500}
.demo-note{font-size:11px;color:#8b929a;text-align:center;line-height:1.4;margin:12px 22px 0}
.confirmation{text-align:center;padding-top:46px}
.check{width:74px;height:74px;border-radius:50%;background:#f9dddd;color:var(--red);display:grid;place-items:center;font-size:42px;font-weight:700;margin:0 auto 24px}
.summary{text-align:left;background:#f3f1ed;border-radius:16px;padding:16px;margin-top:22px;line-height:1.55;font-size:14px}
@media (max-width:370px){
  .service-card{min-height:108px}
  h1{font-size:34px}
}
.statut-select[data-statut="À traiter"] {
  background: #fff3cd;
}

.statut-select[data-statut="En cours"] {
  background: #cfe2ff;
}

.statut-select[data-statut="Terminé"] {
  background: #d1e7dd;
}
.urgence[data-urgence="Urgent"] {
  color: #c62828;
  font-weight: bold;
}

.urgence[data-urgence="Sous 48 h"] {
  color: #e65100;
  font-weight: bold;
}
.filtres-demandes {
  display: flex;
  gap: 8px;
  margin: 15px 0 20px;
  flex-wrap: wrap;
}

.filtres-demandes button {
  padding: 9px 16px;
  border: 1px solid #ccc;
  border-radius: 8px;
  background: white;
  cursor: pointer;
  font-size: 14px;
}
#compteurs-demandes {
  font-weight: 600;
  margin: 15px 0 5px;
  color: #555;
}
.demande-card {
  border: 1px solid #ddd;
  border-radius: 12px;
  padding: 18px 20px;
  margin-bottom: 12px;
}

.demande-card p {
  margin: 10px 0;
}
.filtres-demandes button.filtre-actif {
  background: #0b1f33;
  color: white;
  border-color: #0b1f33;
}
.photos-demande {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: 12px;
}

.photo-miniature {
  width: 120px;
  height: 90px;
  object-fit: cover;
  border-radius: 8px;
  border: 1px solid #ddd;
  cursor: pointer;
}
.menu-overlay {
  position: fixed;
  inset: 0;
  background: rgba(16, 20, 26, 0.42);
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.2s ease;
  z-index: 20;
}

.app-menu {
  position: fixed;
  top: 0;
  left: 0;
  width: min(86vw, 340px);
  height: 100dvh;
  padding: calc(24px + env(safe-area-inset-top)) 22px
    calc(24px + env(safe-area-inset-bottom));
  background: var(--paper);
  box-shadow: 14px 0 40px rgba(0, 0, 0, 0.22);
  transform: translateX(-105%);
  transition: transform 0.25s ease;
  z-index: 21;
  display: flex;
  flex-direction: column;
}

.menu-overlay.open {
  opacity: 1;
  visibility: visible;
}

.app-menu.open {
  transform: translateX(0);
}

.menu-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--line);
  font-size: 22px;
}

.menu-close {
  border: 0;
  background: transparent;
  color: var(--ink);
  font-size: 34px;
  line-height: 1;
  padding: 0 4px;
}

.menu-links {
  display: flex;
  flex-direction: column;
  padding: 18px 0;
}

.menu-link {
  display: block;
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: transparent;
  color: var(--ink);
  padding: 16px 2px;
  text-align: left;
  text-decoration: none;
  font-size: 17px;
  font-weight: 650;
}

.menu-contact {
  margin-top: auto;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.menu-contact p {
  margin: 0 0 10px;
  color: var(--muted);
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.menu-contact a {
  display: block;
  color: var(--ink);
  text-decoration: none;
  padding: 7px 0;
  font-weight: 600;
}

body.menu-open {
  overflow: hidden;
}